SHOEXYOE is committed to handling and shipping orders efficiently and transparently.

1. Order Preparation

Orders are prepared and processed within 2–6 business days after payment confirmation. Orders placed on weekends or public holidays will be handled on the next working day.

2. Estimated Delivery Time

After dispatch, estimated delivery times are:

• Within Malaysia: approximately 4–9 business days

• International deliveries: approximately 7–16 business days

Delivery timelines may vary due to customs clearance, courier operations, or external factors beyond our control.

3. Shipping Charges

Shipping fees are calculated automatically at checkout based on destination and parcel weight. Any shipping promotions will be clearly shown before order confirmation.

4. Tracking Updates

Once an order is shipped, customers will receive a tracking number via email. Tracking information may require up to 48 hours to update in the courier’s system.

5. Customs and Import Fees

International orders may be subject to customs duties or taxes according to local regulations. Such charges are the responsibility of the buyer.

6. Address Responsibility

Customers are responsible for providing accurate delivery details. SHOEXYOE cannot be held responsible for delays or losses caused by incorrect or incomplete addresses.

SHIPPING POLICY